Returns & Exchanges
*** DUE to the COVID-19 virus we are not accepting in-store returns at this time, all returns must be processed via our online purchase method, if you purchased an item at our store, you will need your Receipt ticket number in place of the online order number ***
If for some reason you didn’t fall in love with your purchase it’s all good, Send It Back!
- Returns are accepted up to 15 days from the day of delivery.
- The day of delivery is determined by tracking information provided by the shipping agent of the package, such as USPS, FedEx, DHL or UPS.
- All Returned items must be unworn, unwashed, undamaged, and have all tags attached. West of Camden will determine condition of the item upon delivery. Shoes must show no sign of wear inside and out and must be returned with the original box, undamaged.
- Defective or damaged items including shoe boxes, MUST be brought to our attention before return/exchange or may incur a 25% minimum restocking fee.
- Footwear must be packaged in a shipping box for shipped returns. Shoes shipped with only original product packaging shoebox will not be accepted and will automatically be sent back.
- Refunds are ONLY processed back to the original form of payment.
- Purchases made with a gift card will only be refunded back to a gift card.
- West of Camden is NOT responsible for any items lost in transit during a return or exchange. We do suggest adding tracking and insurance to your package to prevent possible shipping issues.
- Shipping charges are non-refundable unless the error was completely ours.
- All Sales final on all marked down items, this includes discount codes of 20% or more. If it’s on sale, it’s final sale.
- Special orders and special requests are always final sale
- Gift Cards do not expire, do not have any service fees and are not redeemable for cash unless the value is less than ten dollars.
- If you bought an item at one of our physical locations please see your receipt for our in-store return policy and view "Returning In-Store Purchased Merchandise" below.
Returning Online Orders
If you are returning merchandise purchased on our website (WestofCamden.com), please use one of the following methods listed below.
Merchandise purchased inside our stores can ONLY be returned to a store location.
A) Return an Online Purchase by Mail
Contact us via email ([email protected]).
Subject: "Return Request - Order # ____ " .
Include the following information in the email: The item(s) you wish to return, the email address you used to make the purchase, as well as the reason for your return.
Our staff will review your return request, if approved* we will move to the return shipping process.
Return Shipping Options:
-Use your own carrier (default option) - Please use a traceable and insured shipping method. Please mail your return to the following address:
WEST OF CAMDEN
Attn: Returns Department
21028 Pacific Coast Highway, Suite e120
Huntington Beach, CA 92648 USA
ORDER # ________
-Use a prepaid return shipping label (Must be requested via email) - Once requested and processed, you will receive an email along with your requested prepaid shipping label. Affix the shipping label to your package and be sure to remove or cover the original shipping label. No upfront postage is required, however, a minimum $5.95 S&H charge will be deducted from your refund, unless the return was due to our fault (wrong item shipped or damaged/defective). Please allow approximately 1-2 weeks for processing. Additional delays may occur.
Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed to the email used to make your purchase (be sure to check your spam folder).
West of Camden is not responsible for shipping fees or lost returns. Please obtain a tracking number from your carrier for you records.
Do NOT send blind return packages without contacting us first. We will send all blind packages back to sender automatically.
*Once Approved you will have 10 business days to mail/return the item(s) to us. If after 10 business we have not be notified that the item has been sent, with an official tracking number (if you are sending via your own carrier) or the item has not be returned to our location we have the right to refuse delivery and/or not accept the return/exchange of the item/items.
B) Return an Online Purchase to Our Stores
Returns are complimentary at all our stores. Please have a copy of the invoice/receipt and order confirmation email (digital version of confirmation email ok).
Refunds are processed back to the original method of payment ONLY. For return attempts that do not have the confirmation email or original invoice a government-issued ID maybe used. We reserve the right to refuse or limit returns without the original packing list (invoice). Visit our store pages ( Store Location Page ) for more information about our locations and hours.
Returning In-Store Purchased Merchandise
We cannot process store-bought returns though our website. Please return your store-bought item(s) to any of our store locations. If you are out of the area and wish to make a return not in person for an in-store purchased item please contact the store you purchased the item from. For contact details (email / phone) please see your receipt and/or Store Locations page.
We do NOT accept blind package returns from any type of purchase. Blind packages will be automatically sent back to sender.
We do NOT offer prepaid return labels for any in-store purchased item(s).
Please view your in-store purchase receipt for all details regarding the in-store return policy.
Contact any of our store locations ( Store Location Page ) for more information about in-store returns.
Refund Timeline & Method
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur.
A refund will then be credited back to your original method of payment only, and will post approximately two business days after the processing date depending on your banking institution. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Gift card purchases will be refunded in the form of another gift card.
If you wish to make an exchange please start a refund as normal (see above), then purchase the new item / size / color of your choice. Your new item will be shipped out as per regular shipping methods. Once the old item has been returned and approved by our staff you will be refunded for the initial purchase.