FAQ
Shipping
What is your Shipping policy?
View our Full Shipping Policy
What is your Shipping costs?
Please view our Shipping Policy for all costs.
When do you consider a package lost?
No package is considered 'lost' until either the 3rd party shipper has stated such in their tracking information and/or the package has been in-transit for over 45 days.
What do I do if I think my package is lost?
Contact us at [email protected] Make sure to have your order number and the email address used to make the order handy.
What if my order is damaged during transit?
If you think your order has been damaged during or prior to transit, please contact us admittedly at [email protected] with a brief summary of what is damaged along with a picture of the damaged item.
We allow 72 hours (3 days) from when an order is marked as delivered to be reported as damaged.
Wholesale
Do you offer any of your goods for wholesale?
No, we currently do not wholesale any items.
Do you work with local brands?
Yes we do. If you're a local brand and think your goods would be a great fit for our stores, email us at [email protected]
Store Locations
Do you have any real world store locations?
Yes we do. Check out our Store Locations page for more information.
Can I return an online purchased item to one of your stores?
Yes you can! Please view our Returns Page for more information.
Do you have some items in your stores that are not online?
From time to time we do have some items that will be available in our real world store locations only. If you are looking for something that you found in one of our stores but cannot find online, give the store a call.
For more information about how to directly contact one of our real world stores use our Store Locations Page.
Do you offer in-store pickup?
Yes we do, and its Free! Check out our In-Store Pickup page for all the details.
Newsletter
How many emails do you send out a month?
We send somewhere between 3 and 5 emails a month to our subscribers. If that is too many, simply unsubscribe.
Gift Cards
Do you offer Gift Cards?
Yes We do! Check them out right here - https://westofcamden.com/products/gift-card
Are your online Gift Cards accepted within your stores?
Sorry at this time, we do not accept our online gift cards at our stores. However, simply purchase any item on our site and request in-store pickup during checkout.
I received a hard copy store gift card how can I use it online?
This is not a problem. Simply chat with us or email us ([email protected]) and we will be able to change your hardcopy gift card into an online version. Make sure to have your hardcopy version handy as we will need some information.
Can I refund my Gift Card?
Sorry we do not issue refunds for gift cards.
When does my gift card expire?
Our gift cards Never expire!